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Return Policy

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We want to provide the best shopping experience to our Hanbox members and customers, and our return policy supports our goal. If you are unsatisfied with our products or your purchases do not meet your expectations, we offer a hassle-free return policy. While we hope it does not come to that, returns happen, and we fully understand you.

 

Read our policy to know more about what you need to do and what we can do to help you. 

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Can I return my order?

We are unable to accept returns because the order contains foods and there are complexities regarding international shipping. However, if you’re unhappy with your purchase then please reach out to us anytime at hanbox_@hotmail.com

Our customer service team is eager to serve you and make the best resolution for you.

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Policy

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  • If the products are missing or incorrect, delivery fees are on us! We also welcome returns of non-faulty items as we strive for 100% customer satisfaction, but you are responsible for the delivery fee. We understand your busy schedules, so please send your return requests 14 days from the delivery date. We do not cater return requests past 14 days for non-faulty items. 

  • If you receive damaged and defective items, we want to work on them without delay! Report the issue to us 7 days from the delivery date. We do not cater return requests for damaged and defective items past 7 days. 

  • If the products received are damaged and unusable, kindly send us photos and videos of the items, and our team will assist you. We offer a reshipment or refund option—no need to send back the items!

  • If you receive defective items, the manufacturer will assess the situation and work with our team to give you the best solution. 

    • If the manufacturer requests a return, send it back to us, and we will reimburse your delivery fee! Choose between a refund or reshipment.

    • The manufacturer may also provide additional information to return the defective items. Our team will provide you with the instructions. 

  • The photos and videos help our team assess the situation of your products and provide the best solutions for you. We also have the right to deny any return and exchange. 

  • We do not reimburse the original shipping costs and customs fees. We only refund the delivery fees of the returned items according to the conditions stated for non-faulty, missing, incorrect, defective, and damaged items. 

 

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Conditions 

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  • For non-faulty items, we only accept return requests for unused and unopened products. Returned products must be in good condition. We do not accept damaged or used products.

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How to Send a Return Request?

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Our team does its best to answer return requests soon as possible. Here are the steps and information we need to process your request smoothly.  

 

  • Contact us via email at hanbox_@hotmail.com

  • Write your order number, full name, and the email address associated with your account.

  • Add images and videos of the product/s that show your item concerns.

  • Write additional details about your return request so our team will provide the best solution and assistance you need.

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